Case Study: Innovative Samsung Technology Brings New Hope to Patients with Chronic Conditions and Surgeries
Overview
Customer Need
Every day,
healthcare practitioners explore new ways to use technology to reduce
readmission rates and improve patient care. One of the most common causes of
unnecessary hospitalizations are chronic diseases, such as chronic obstructive
pulmonary disease (COPD). As a result, COPD hospitalizations are creating an
enormous strain on healthcare systems. To combat this, Aetonix required a
technology it could rely on to develop a connected care solution and remote
health monitoring that would improve the quality of care from hospital to home.
Samsung Solution
Seeing an
opportunity to leverage innovative digital technology, Samsung partnered with
Aetonix on its aTouchAway Enterprise platform to help them create greater
connectivity for patients, as well as for nurses, caregivers and doctors
through mobile remote patient monitoring solutions. Aetonix aims to address the
increasing demands for caregiving solutions for home caregivers and for those
in group facility settings, regardless of geographical distance between
caregiver and the cared for. Using products such as Samsung Galaxy tablets and
the easy to use, connected and secure technology, patients can become more
engaged and empowered in their recovery and care. in group facility settings,
regardless of geographical distance between caregiver and the cared for.
Results
The
integration and deployment of Samsung technology and devices has allowed
Aetonix to deliver on its goals of simplifying the complexity of chronic care
at home, while also heightening the patient experience and reducing the burden
COPD places on an already strained healthcare system. Due to seamless, secure
and cutting-edge technology from Samsung, patients can reimagine healthcare and
participate in their own treatment in new ways.
The Customer Need
North America is experiencing a crisis in its healthcare system, specifically
regarding its shortage of hospital beds. One of the most common causes of
unnecessary hospitalizations is chronic diseases, such as COPD. In fact, when
considering all chronic diseases, COPD is the number one reason for hospitalizations
in Canada[1], attributing for the largest volume of
readmissions and the largest number of return visits. In an effort to reduce
patient wait times, unnecessary readmissions and to enhance patient care,
Aetonix identified a need to incorporate innovative mobile technology, allowing
patients the opportunity to take a more active role in their own care.
As a leading-edge company motivated to advance patient care, Aetonix, in
collaboration with one of its patients, built aTouchAway Remote Patient
Monitoring platform to connect care teams with their COPD outpatients and
families at home. Aetonix strived to provide a platform that was reliable,
impactful and user-friendly for patients, while providing benefit to medical
professionals and bettering the larger Canadian healthcare system.
Solution
Aetonix
partnered with Samsung to leverage its fast and reliable technology to create
an exceptional healthcare experience for patients and medical professionals in
Canada alike. Mobile devices such as Samsung Galaxy tablets, enable care
providers to access electronic health records, complete documentation at
bedside, share patient data with the home office in real time, and ultimately,
see more patients. Additionally, Samsung Knox keeps care providers’ tablets
secure, while allowing systems administrators to customize the device look and
feel, remove bloatware and more.
Integrating dependable technology and leading-edge products from Samsung, as
well as tapping into its wealth of healthcare technology expertise, allowed
Aetonix to deliver on its mission of addressing the increasing demands for
caregiving solutions for home caregivers and for those in group facility
settings, revolutionizing the way that families, healthcare professionals and
caregivers and those who are cared for complete the circle of care. This was
achieved through its face-to-face aTouchAway, which empowers patients with
chronic conditions to become more engaged in their own care, reducing patients’
anxieties and elevating the healthcare experience.
Beyond heightening the patient experience, Samsung technology paired with
Aetonix also allows hospitals and healthcare providers to reduce the necessity
of in-person follow-up care and hospital readmission rates. This allows
healthcare professionals the opportunity to simplify and streamline patient
care, while significantly reducing costs and barriers to effective healthcare
practices.
The Results
Optimizing the healthcare experience
Samsung
innovation and healthcare technology expertise, paired with Aetonix’s
incredible aTouchAway platform, has allowed Aetonix to transform and simplify
the healthcare system for those dealing with chronic COPD, reflecting a
comfortable, patient-centric healthcare experience it strives to provide its
patients with.
Comfortable patient experience
Those who
suffer from COPD are subjected to constant pain and discomfort, which causes
patients to experience anxiety, worry and an overall lack of control over their
own care. By introducing aTouchAway from Aetonix on mobile devices, patients
are empowered to become engaged in their own care, and have reported reduced
levels of anxiety, increased feelings of control and a heightened level of
preparedness, without any sacrifice to the quality of care they receive from
healthcare professionals. Further, the integration of technology in hospitals,
allows healthcare professionals the ability to provide their patients with
tailored healthcare solutions.
Streamlined and cost-effective healthcare system
Patient
engagement is critical to improving a strained healthcare system, as engaged
healthcare users are more likely to comply with treatment plans and
preventative care, and they are less likely to be readmitted. With hospital
readmission rates accounting for the most expensive form of care, a reduction
in these reoccurring visits allows the healthcare system to save billions of
dollars over the course of a few years. This also enables healthcare
professionals to be more productive with their time, as they are able to easily
communicate with their patients, preventing complications and ensuring that
patients are adhering to their treatment plans.
A strategically reimagined take on healthcare
Aetonix aims to revolutionize and complete the circle of care, making healthcare a more positive and comforting experience. By partnering with Samsung, Aetonix was able to utilize the brand’s strengths, expertise and technologies to aid in crafting a renowned solution that reimagines the healthcare system – improving the quality and efficiency of care, expanding access to care, and ultimately, transforming the patient experience into a new level of unprecedented care.
[1] As per aTouchAway and Aetonix documentation citing the Canadian Foundation for Healthcare Improvement