Page 86 Telehealth and Remote Patient Monitoring RPM for Long Termand Post Acute Care A Primer and Provider Selection Guide 2013

Warranty Information

Technical Supportability 24-Hour Support-Phone Limited Hours Support - Phone 24-Hour Support - Web Limited Hours Support - Web E-Mail Support Listserv and/or Usergroup Online Training Onsite Training Other (Please List) Length of Product Warranty Parts Parts & Labor Parts, and In-Field/ On-Site Labor

Ambio Health No Yes Yes No Yes No Yes Yes N/A 1 year N/A Yes No
www.ambiohealth.com
®
Beacon by HealthInterlink
www.healthinterlink.com No Yes No Yes Yes No Yes Yes N/A Manufacturer Warranty N/A N/A N/A
Biosign - Healthanywhere No Yes Yes No Yes No Yes Yes N/A 1 year Yes No No
www.biosign.com
Cardiocom - Commander FLEX Yes No No No Yes No Yes Yes N/A Term of Contract N/A Yes No
www.cardiocom.com
Cardiocom - Link View Yes No No No Yes No Yes Yes N/A Term of Contract N/A Yes No
www.cardiocom.com
Cardiocom - TeleResponse Yes No No No Yes No Yes Yes N/A Term of Contract N/A Yes No
www.cardiocom.com
Cardiocom - NetResponse Yes No No No Yes No Yes Yes N/A Term of Contract N/A Yes No
www.cardiocom.com
Cardiocom - Attentiv Yes No No No Yes No Yes Yes N/A Term of Contract N/A Yes No
www.cardiocom.com
Cardiocom - Telescale Yes No No No Yes No Yes Yes N/A Term of Contract N/A Yes No
www.cardiocom.com
CJPS Medical Systems (VitalPoint HOME) Yes No No Yes Yes No Yes Yes Web-based audio/video 1 year (5-Year and 10-Year N/A N/A Yes
www.cjps-medicalsystems.com conferencing and videos extended warranty available)
Family Health Network Connected for Life Yes No Yes No Yes Yes Yes Yes N/A Manufacturer Warranty N/A N/A Yes
www.familyhealthnetwork.com
GrandCare Systems No Yes Yes No Yes Yes Yes Yes N/A 1 year Yes No No
www.grandcare.com
Healthsense, Inc. Yes No Yes No Yes Yes Yes Yes N/A 1 year N/A N/A Yes
www.healthsense.com
Honeywell HomMed - Genesis DM Yes No Yes No Yes No Yes Yes N/A 1-5 years N/A Yes No
www.hommed.com
Honeywell HomMed - Genesis Touch Yes No Yes No Yes No Yes Yes N/A 1-2 years N/A Yes No
www.hommed.com
Ideal Life, Inc. No Yes No No Yes No Yes Yes N/A 1 year N/A N/A Yes
www.ideallifeonline.com
Independa No Yes Yes No Yes Yes Yes Yes N/A Term of Contract for software. Yes Varies by Varies by
Manufacturer warranty on
www.independa.com Manufacturer Manufacturer
hardware.
Intel-GE Care Innovations™ Guide Yes No No No Yes No No Yes N/A 14 months N/A N/A Yes
www.careinnovations.com
Philips No Yes No Yes Yes No Yes Yes N/A Term of Contract N/A N/A Yes
telehealth.philips.com