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growth and ultimately success of the telehealth
program.
7.2.1 Staff Competencies
Competency-based training programs to demon-
strate the ability to perform the above roles is an-
other element to success. The individual designated
initially may not always be the right person to help
ensure success. What makes people learn most ef-
fectively differs from one person to another. Ensure
that there are multiple options offered for training
to guarantee competencies, which may include
self-learning modules, video-based training mod-
ules, webinar training modules, and live training.
Competency-based training is an avenue to achieve
a highly knowledgeable and skilled telehealth team
which will contribute to the goals of a telehealth
program.
LeadingAge Center for Aging Services Technologies (CAST)
