Page 36 Telehealth and Remote Patient Monitoring RPM for Long Termand Post Acute Care A Primer and Provider Selection Guide 2013

• Increased chronic condition education.
• Improved self-management skills.
Satisfaction Outcomes
• Improved patient satisfaction scores.
• Improved provider satisfaction scores.
• Employee satisfaction and retention.
• Increased trust from the patient.
• Provide security in the home environment.
Operational Outcomes
• Increased staff productivity/efficiencies. tinuum of care should also influence the program
• Focused intervention and needs.
• Attracting new talents.
• Positioning and market advantage.
Financial Outcomes
• Readmission reductions.
• Increased productivity.
• Decreased travel time.
• Increased market share/referrals.
• Increased occupancy.
• Opportunity for new lines of business.
Telehealth and Remote Patient Monitoring for Long-Term and Post-Acute Care:
A Primer and Provider Selection Guide 2013
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Be sure to define outcome measures that will help
in evaluating the success of the program in the
short- and long-term. After program goals have
been determined, ensure that baseline data has
been captured and discussed during telehealth
planning sessions. These goals and metrics should
be periodically reviewed and updated throughout
the planning and implementation process.
7.3.3 Program Design
Telehealth programs should be designed with the
organizations’ short- and long-term goals in mind
to help ensure success. In addition to the orga-
nization’s goals, care coordination, collaboration
and communication to enhance patient care and
outcomes with other care providers along the con-
design. The design of each program should always
consider how to align objectives, strategies, and
technical plans with care partners by using tele-
health and the EHR, as a source of information and
a facilitator of communications. Be sure to share ex-
periences from other similar organizations to assist
in strategies to build a telehealth program within
the organization or strengthen an already existing
telehealth program (please see the companion case
studies that CAST is collecting).
7.3.3.1 Operating Model, Workflow, and
Change Management
When a new telehealth program is implemented,
it does not just mean adding technology into an
existing care model; on the contrary, care models
themselves change because the delivery of patient
care is being done via telehealth technology. This is
particularly significant for the clinical care model.
Before starting any program, make sure that the