Page 40 Telehealth and Remote Patient Monitoring RPM for Long Termand Post Acute Care A Primer and Provider Selection Guide 2013

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Interoperability, Interoperability Standards and Legal/Regulatory/Cyberliability touches on FDA Ap-
Certification begins with Type of Interoperability proval (Approved, Cleared, Pending, Listed, None),
Supported (None, Export Data Only, Import Data FDA Classification (Class I, Class II, etc.), HI-
Only, or Bi-Directional data import and export), TECH, HIPAA, Security - List HIPAA & HITECH
Supported Interoperability Standards: HL7 Personal Act Requirements Met, List Applicable Regulatory
Health Monitoring Report and/or Other, Back-End Requirements Met, Provide a Link to Company’s
EHR/PHR Certification in the form of ONC-ATCB, Cyberliability Policy, and List Any Other Legal
Comprehensive CCHIT-LTPAC: Home Health and/ Requirements, as well as an option to Provide a link
or Comprehensive CCHIT-LTPAC: Nursing Home. to Sample Contract.
The section ends with information on Front-End
System Certification, namely the Continua Health Hardware and Software Requirements - Back End
Alliance Certification. provides required specifications for Desktop/Lap-
top systems including requirements for Minimum
Program Support Services includes options for Processor, Minimum Processor Speed, Minimum
Equipment Delivery/Pick Up, Site/Home Instal- RAM, Minimum Hard Disk Storage, Operating
lation, IT/Network Troubleshooting & Support, System (OS) - Windows, Operating System (OS)
Front-End System Set-up, Front-End System -Apple, and/or Operating System (OS) - Unix/
Customization, Back-End System Set-up, Back- Linux. Other features compared include Network
End System Customization, Onsite Staff Training, Specifications, Wireless Specifications, Browser
Online Staff Training, Onsite User/Patient Training, Based Requirements, Minimum Internet/Band-
Online User/Patient Training, Equipment Cleaning, width Specifications, Miscellaneous Software/Ap-
Equipment Refurbishing and/or Other. plets Needed (i.e. Citrix), Miscellaneous Reporting
Specifications (i.e. Crystal Reports), Scalability,
Clinical Supportability includes options for 24-Hour Local Model, Hosted Model, Software as a Service
Support-Phone, Limited Hours Support – Phone, Model (SaaS), Remote Access, Off-Line Functional-
24-Hour Support – Web, Limited Hours Support – ity Support, Ability to Store/Handle Attachments
Web, E-Mail Support, Listserv and/or Usergroup, (Insurance card, Historical Notes, etc.), Available
Online Training, Onsite Training, and/or Other. for Purchase, and Available for Lease. Last, Mobile

Technical Supportability and Warranty Information options are listed as Cellular Carriers that Support
includes technical support options for 24-Hour Solution, Mobile OS - Android, Mobile OS - Black-
Support-Phone, Limited Hours Support – Phone, berry, Mobile OS - iOS, Mobile OS - Unix/Linux,
24-Hour Support – Web, Limited Hours Support – and/or Mobile OS - Windows.
Web, E-Mail Support, Listserv and/or Usergroup, Company’s Experience and Viability includes Num-
Online Training, Onsite Training, and/or Other, ber of Years in Business, Release Date of Current
as well as warranty options that include Length of Version, Number of Patients served, Core Customer
Product Warranty and goes onto share what is cov- Base, Focus of Line of Business, as well as Links to
ered under warranty: Parts, Parts & Labor, or Parts, Additional Case Studies.
and In-Field/On-Site Labor.

Telehealth and Remote Patient Monitoring for Long-Term and Post-Acute Care:
A Primer and Provider Selection Guide 2013