Page 5 Telehealth and Remote Patient Monitoring RPM Provider Case Studies 2013 Ideal Life

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2 lessons learned and advICe drawn from The Case sTudIes

Readers can learn many lessons from the follow- ■ Ensure all patients who qualify for
ing case studies. Each participating provider took a telehealth are assigned at the time of
slightly different approach to choosing and utilizing intake, rather than later in the care
a telehealth or RPM system, and shared the factors episode.
that led to their success. They offer the following ■ Ask a trusted clinician to provide an
advice: introduction to telehealth. Patient

Leadership and Buy-In telehealth program enrollment is most
effective when introduced by a trusted
■ Engage leaders; their engagement is key clinician.
to the success of a telehealth and RPM ■ Streamline the hospital and skilled
program. It takes leadership to change nursing discharge planning process
behavior – and persistence to change to incorporate enrollment into a
culture. telehealth program.
■ Engage staff; their engagement, buy-in
and support are critical to a program’s Education and Training
success. ■ Work with the telehealth partner to

■ Choose a telehealth system that is develop a communication strategy
simple, reliable, easy to use, easy to regarding the benefits of the telehealth
maintain and affordable to providers program for internal stakeholders and
and patients to warrant buy-in and referral sources.
sustained use. Ensure the telehealth ■ Provide traditional clinical call
solution can easily integrate into the center nurses with additional disease
patient’s daily activities. management education. Effective nurse

Enrollment communication training is vital to
patient enrollment and engagement.
■ Understand the patient population ■ Ensure that case managers and
and plan the program based on the field staff understand the value of
organization’s unique needs and goals. telehealth, including what is in it for
■ Establish selection/inclusion criteria them: reducing readmissions for their
around specific conditions in which patients and better clinical care.
telehealth has shown efficacy. ■ Empower the patient with the

■ Focus on high-risk, high-cost patient knowledge of his or her own health
populations, at least initially. readings. Patients want to be informed,

active participants in their care
program.

Telehealth and Remote Patient Monitoring (RPM): Provider Case Studies 2013